FAQs

FAQ Topics

Installation

How do I install the thermostat myself?

What mobile devices are compatible with the Aprilaire Wi-Fi Thermostat App?

How do I remove a thermostat from my Account?

How do I add a thermostat that is on my home network to a new User Account?

How do I find your app on my iPad?

How do I connect my new 8810, 8820, 8830 or 8840 to the app?

How can I identify the model of my thermostat?

How do I add a thermostat that a previous homeowner left in my home?

My app won’t connect my thermostat to my network. Is there anything I can do?

How do I connect my Aprilaire Wi-Fi Thermostat to the Internet?

Internet Connection

How do I connect my Aprilaire Wi-Fi Thermostat to the Internet?

How do I find the password to my router?

Is the MAC ID case sensitive?

Can I connect my Wi-Fi thermostat to my guest network?

I have followed the connection instructions in the User Guide but still have no connection. What should I do?

My Aprilaire thermostat is not showing up on the list of available networks?

I have changed my internet service provider and I have a new router. How do I change my thermostat’s network settings?

Router Compatibility

What wireless frequencies are supported by Aprilaire Wi-Fi Thermostat?

What routers are compatible with the Aprilaire Wi-Fi Thermostat?

What Wi-Fi security standards are compatible with Aprilaire Wi-Fi Thermostats?

What if my router is secured using WEP?

What signal strength do I need to ensure the App and Thermostat will communicate correctly?

Is it possible to extend the signal strength of a wireless router?

How is communication between the App and Wi-Fi Thermostat protected?

What personal information does Aprilaire collect and store?

Why does Aprilaire collect this data?

HVAC Equipment

How do I know if my equipment is running by viewing my app?

My thermostat is working, but I think there is something wrong with my HVAC equipment. What should I do?

Lost WI-FI Connection

I lost my Wi-Fi connection due to a power outage, etc. Will my thermostat automatically reconnect?

I lost the Wi-Fi connection in my home. Will my thermostat automatically reconnect when Wi-Fi is restored?

Will the thermostat still work if the Wi-Fi connection is lost?

I have purchased a new router; how do I re-connect my thermostat?

App Function

Why do I see “No Report” under the pollen information on the Weather Forecast screen?

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